In this episode of "Stepping into your Leadership," host Christine Courtney and special guest Tom Armstrong dive into the world of feedback, exploring its different types and the transformative power it holds. They share personal anecdotes and experiences, including a mistake made with a part-time employee and the subsequent decision to let them go. The conversation delves into the importance of consistent practice and improvement, drawing parallels between mastering a musical instrument and leadership growth. Christine and Tom discuss strategies for handling difficult conversations, highlighting the need to foster open communication in organizations for the benefit of employee well-being and performance. Tune in as they share valuable insights and strategies for navigating the challenging waters of feedback and transforming difficult conversations into moments of growth and positive change.